Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the platform secure. You control access requests, corrections and deletions.

Account dataPayment recordsDevice logsCookie preferencesDeletion rights
Browse Lobby Read FAQ
btv 99 How We Handle Your Information
DATA SECURITY

How We Protect What You Share

We encrypt all bKash, Nagad and Rocket payment data in transit and at rest. Session cookies identify your login; analytics cookies track page views and lobby activity to improve the site. You can disable non-essential cookies in your browser settings without losing account access.

Encrypted Payments

Every bKash, Nagad and Rocket transaction passes through SSL before reaching our payment gateway. We store only the last four digits of your wallet number for reference on the transaction history screen.

Cookie Controls

Essential cookies keep you logged in. Analytics cookies help us see which games are popular and where the app needs faster loading. Refuse analytics in your browser; your account still works.

Account Security

We hash your password, send an OTP to your mobile for withdrawals and log device fingerprints to flag suspicious logins. If we see a new device from a different city we may ask you to verify again.

Data Retention

Active accounts keep full records. Closed accounts are anonymised after the regulatory retention window ends. Request early deletion and we honour it unless financial rules require us to keep the record longer.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what we hold, correct a detail or request deletion, use any of these channels. Our team reviews privacy requests within two business days and completes most within a week.

Live Chat Open the chat widget in your account dashboard or from the footer on any page. Explain your request and the agent will log it or forward it to our data team.
Email Support Send your request to the support address listed in the footer. Include your registered mobile number so we can verify your identity before releasing or deleting records.
Account Settings Navigate to account settings, then privacy controls. You can download a copy of your transaction history, update contact details or submit a deletion request from that screen.

Privacy Policy Answers

We collect your mobile number, a password, your date of birth to verify legal age, and device details like IP address and browser type. When you deposit via bKash, Nagad or Rocket we record the transaction amount and wallet identifier.

Yes. Contact support or visit account settings and request a data export. We send a file with your profile details, transaction history, login timestamps and any notes from verification checks within seven days.

Submit a deletion request through live chat, email support or the privacy-controls page in account settings. We close the account immediately and anonymise or delete records within thirty days unless regulations require longer retention.

We share the minimum needed for each transaction. bKash, Nagad and Rocket processors see only your wallet number and the amount. We never sell your data to advertisers or third parties outside the payment flow.

Essential cookies manage your login session. Analytics cookies track which games you open and how long pages take to load. You can disable analytics in browser settings; the account and lobby still function normally.

We follow the retention period required by financial regulations in the jurisdictions we serve, typically between one and seven years. After that window we anonymise transaction logs and delete identifiable profile data unless you request earlier deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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